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September 1998 – Present , Bee Enterprises Inc.,
Bee.Net Internet Services, Exton, PA
Manager of Network Services and Support
Manage operation of a TCP/IP network to provide
continuous availability to our customers for web site hosting and dial up Internet
access. Overall day to day responsibility to maintain and build out a 40+ server
network hosting over 700 domains. Maintain and configure CISCO routers and
managed switches. Implement network monitoring software to provide network
metrics and alerting. Provide management and support of commercial mail systems
providing email, junk mail filtering and virus filtering for 5000+ user accounts.
Implement customer support systems including phone support, support email ticketing
systems and knowledge bases. Supervised all support staff providing both end-user
dial up and web site customer support. Also provided high level of support
to outside consultants and engineers in configuration of VPN, LAN and WAN technologies
to interface with our companies services.On call 24 hours 7 days a week.
November 1995 – September 1998, DecisionOne Corp.,
Malvern, PA (formerly Bell Atlantic Business Systems)
Customer Support Specialist
Provided customer service skills to guide customers
through their varied issues with desktop, notebook and server hardware as well
as software applications and peripherals such as printers and scanners. This
work required excellent listening skills, ability to troubleshoot complex issues
and advanced knowledge of Microsoft Office Suites. I was quickly promoted to
one of the premier support teams within the company which was providing outsourced
customer support for Netscape Server Products. This was in the early days of
Internet technologies when Netscape server products were the defacto standard
of excellence. I worked with IT professionals and engineers on complex server
and software configuration issues. As my time on this team progressed I was
placed in charge of the Netscape Mail Server, News Server, Catalog Server and
Livewire technology support team. After successfully heading up this team I
was placed in charge of a new product line which was a partnership with Novell
and Netscape to develop a web server platform named Novonyx. This position
required expert knowledge in Sun Solaris Novell and Windows NT operating systems.
August 1993 – November 1995, Pennsylvania Resources
Council, Newtown Square, PA
Manager PenCycle and PenFax Information Systems
This job was an exciting opportunity for me to
find an entry level into a highly responsible computer technology career. I
developed, managed and expanded the PenCycle and PenFax systems. These systems
were a electronic on line bulleting board and fax-on-demand system for sharing
and disseminating environmental information to businesses, professionals and
consumers in Pennsylvania. The project was developed from grants provided by
the Pew Trust, Benjamin Franklin Technology Fund and Pennsylvania Department
of Environmental Resources. I was also responsible for providing computing
resources support to the management and employees of the organization. I managed
a 16 node Lantastic network.
September 1985 – August 1993, Elwyn
Inc. Media, PA
Manager Environmental Health and Safety
In this position I was responsible for safety of the physical
environment for over 1500 day clients, 400 residents and 2000 employees. I
directed a department of 7 employees who held the position of Fire-Safety and
Security Officers. This was a 24/7 operation that I managed. I worked closely
with all levels of management to ensure regulatory compliance with DPW and
ICF/MR regulations as well as municipal police and fire personnel. During my
last 3 years in this position I was moved to the staff development department
where I developed and presented all fire safety awareness training, developed
and presented a drivers safety course for employees, Right-To-Know and Universal
precautions training.
Additional employment information available on request
High School Diploma 1975
The School at Church Farm,
Glen Loch, PA attended 1969-1975
23 credit hours Fire Science Technology
Delaware
County Community College attended September 1988 – Summer
1999
7.6 credit hours
Delaware County Community College
attended Spring 2001
Cisco Certified Network Associate
CCNP Scalable
Networks BSCN
CCNP Remote Access BCRAN
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